Press Release Juncture

The Ultimate Guide to Directory Submissions

Free or Paid Directories?

When choosing directories going for the paid ones can be better, mainly because the links seem to last a lot longer. Many of the free directories seem to disappear or delete links after a year or so. However, there are a few free directories out there that should always be used – directories that have stood the test of time.

Niche or General Directories?

Submitting to a combination of both niche and general directories is usually a good idea.

For most industries there are a variety of niche directories out there – the best way to find them is through a search engine. Do a search on Google, MSN or Yahoo for directories in your niche area – those that come up in the first few pages of results are usually the best ones to use.

With general directories it’s better to go for those that are more established. The older a directory is, the better.

PageRank – Does It Still Matter?

Because directories are generally quite large, they need a certain amount of PageRank to get all of their pages indexed properly. However a high PageRank isn’t the be-all and end-all. Google’s recent crackdown on directories has made visible PageRank even more irrelevant when it comes to choosing directories. There are directories out there that have no PageRank whatsoever that can offer value.

If a directory is ranking well in the search engines then you can rest assured that it has enough PageRank. If you’re unsure then check how many links it has via Yahoo! Site Explorer or another link popularity checker.

Anchor Text

It’s always best to get the main search phrases that you are targeting in the links to your site. However this isn’t always possible and unfortunately many of the best directories won’t let you do this. Sometimes you can get around this problem by slipping in a search phrase at the end of your company name.

Before submitting, have a good look around a directory and get a feel for what you can and can’t get away with. Some directory owners will let you use a search phrase on its own, whereas others are very strict and will only use your business/website name. In between you have those where you might just be able to slip a search phrase in.

Doing your homework comes in handy – if you try to use a search phrase on its own and they change it to your business/website name then it’s very unlikely you’ll be able to get them to change it to your website name with a search phrase at the end. If you’d submitted it like that in the first place you may have got away with it.

Always try to get one of your search phrases in and vary the anchor text as much as possible – this will appear more natural to the search engines.

Varying Your Description

Many directories will provide you with your own page about your business. If you have the same description on every page across different directory websites, then many of these will be seen as duplicate content by the search engines and your links will get devalued.

To avoid this, write a unique and substantial description for every single directory (200+ characters works best). Make sure the descriptions accurately mirror your products and services and that they read well.

Deep Linking

Many directories allow you to add extra links directly to internal pages of your website. You should take turns in linking to different pages of your website using different variations of the phrases you’re targeting on each page. Using the same anchor text to link to the same page over and over again will appear unnatural to the search engines and this could work against you.

How Many Directories Should You Submit To?

There’s no fixed number of directories that you should get listed in. Work out a 12 month directory submission budget for each site and then do so many each week or month for the full duration.

When you’re building links to your site via directories or any other method, you should do it over time. Submitting to 100 directories in a week and then forgetting about it won’t be as effective as spreading the 100 directory submissions over a 3 month period.

The Top 10 Directories

Finally, here’s a list of the top free and paid general directories to get you started.

5 of the best free directories include:

• Open Directory Project (http://dmoz.org/)
• World Site Index (http://www.worldsiteindex.com/)
• Domaining.in (http://www.domaining.in/)
• Web World (http://www.webworldindex.com/)
• Search Sight (http://www.searchsight.com/)

5 of the best paid directories include:

• Yahoo! Directory (http://dir.yahoo.com/)
• Best of the Web (http://botw.org/)
• Business.com (http://www.business.com/)
• Aviva (http://www.avivadirectory.com/)
• Ezilon (http://www.ezilon.com/)

About The Author
David Eaves has been working in the search engine optimisation industry for the last 5 years. More of his articles can be found at his SEO blog.

It’s funny because when I was doing advertising research, I often worked closely with copywriters. I would interview customers to learn how they responded to different messages and report back to the creative team. Sometimes the copywriter or art director would have questions they wanted me to ask my focus groups. So I got to know the writers and their work pretty well.

Yet, when they went back to their desk to actually create the message, I had no idea how they came up with the words that moved customers to action.

Customer-Focused Story to the Rescue!

Turns out like any professional, copywriters have systems. One such system that has made my writing life infinitely easier is the Customer Focused Story: A six step process that helps you develop a message that inspires action on the part of your readers.

[ Note: I am grateful to marketer/copywriter extraordinaire, Mark Silver, who developed the Customer Focused Story process and taught me how to use it. Learn more about Mark at www.heartofbusiness.com ] The power behind the Customer Focus Story is this: before people are ready to take action, it is absolutely critical that they feel safe to do so. By “safe” I mean your copy addresses two, usually unarticulated questions:

(1.) Do they feel that the business making the offer understands the problem they’re struggling with?

(2.) Can the business help THEM?

If your copy helps them answer “yes” to those two questions, chances are very good your customers will take the next step.

Applying the Customer Focus Story: A Real Example

My client, Judy Rotunda of Pilates for Life, specializes in helping women who want to get fít but whose physical limitations make it difficult to use standard options such as fitness centers, aerobics classes, etc. Judy offers private and semi-private classes that enable clients to safely progress at their own pace. In this way clients get stronger and fitter without risking further injury.

Here is how we developed the Customer Focused Story for Pilates for Life:

STEP 1. Name the Who and the Problem with which They’re Struggling.

The first thing you want to tell readers is “this is who I help and what I help them with.” The point is to elicit a strong “Yes, that’s me,” in your ideal prospect so they will want to keep reading.
In the case of Pilates for Life, the who and what are:

“Women who are suffering from chronic back pain. Oftentimes, the pain is so bad it makes it hard for them to do things most of us take for granted.”

STEP 2. Specify the Solutions They’ve Tried which Didn’t Work

I know when I first began using the Customer Focused Story, I resisted this step. Why wouldn’t I immediately launch into my wonderful solution?

Here’s why. Two little words: “Yeah, but.” No doubt you’ve experienced this when you’ve talked to prospects. You tell them about your product or service and they respond to every claim you make with “Yeah, we tried that but it didn’t work.” This is normal. They don’t want to buy something they already know doesn’t work.

The best way to deal with “yeah buts” is to simply acknowledge the solutions they’ve probably already tried–the ones that didn’t work.

For example:

“They’ve tried the usual fitness options: low impact aerobics, yoga, and weight training but often those options just make things worse.”

STEP 3. Explain Why Those Solutions Don’t Work

When you not only acknowledge what your prospects probably tried but go on to say in effect, “Hey, what you did was perfectly understandable. That’s what most people would have tried. I tried those things and my customers have tried those things.” You’re demonstrating empathy.

You are also letting them know they don’t have to feel embarrassed or ashamed for trying and failing. That they are not the only ones who have struggled to find a solution to their problem.

Pilates for Life example:

“The problem with most mainstream exercise programs is the instructor’s lack of experience working with back injuries and chronic pain. An instructor who is unfamiliar with these conditions may push for progress too quickly. Or they may assume persons with chronic back pain can do each movement in the same way as everyone else. Often times, this can strain the back muscles even more, cause more injury, and make the pain even more severe.”

STEP 4. Talk About What They Need to Do to Solve the Problem

Your reader is probably thinking, “Okay, I understand why what I tried didn’t work. So what DOES?” Here’s where you get to address their question.

Pilates for Life example:

“A successful fitness program for persons with chronic back pain requires three things:

(1.) a fitness trainer familiar with the physiology of back injuries;

(2.) private or semi-private classes so the instructor can make sure the participant is doing the movements properly; and

(3.) a significantly slower pace to allow the muscles to adjust to new movements.”

STEP 5. Tell Them Why You’re Qualified to Deliver the Solution That Works

Finally, you get to talk about your solution! Specifically, you are going to write about how you are qualified to deliver a solution that works (which you just wrote about in Step 4).

Qualifications you want to refer to can include your personal experience, formal training and education, success stories about how you’ve helped your customers, and testimonials.

Pilates for Life example:

“For over twenty years, Pilates for Life owner, Judy Rotunda, suffered from chronic pain due to a childhood back injury. She looked everywhere to find an exercise program that would improve her strength and flexibility and, she hoped, provide some relief from the constant pain. When a fríend suggested she try Pilates, she was skeptical but after just two sessions, she was a fan. In fact, she was so convinced that Pilates was the answer for persons suffering from back injuries and chronic pain that she decided to become a certified Pilates instructor. Today Judy owns her own fitness service, Pilates for Life, which offers private, closely supervised exercise sessions for persons for whom standard exercise programs just don’t work.”

STEP 6. Tell the reader Exactly What the Next Step Is and How to Take It

At this point, a reader who is an ideal customer for you, is probably feeling hopeful and excited about learning more about what you do. So you are going to tell them exactly what the next steps are.

Pilates for Life example:

The ideal customer for Pilates for Life is a woman who is in chronic pain due to a back injury. Because they are in so much pain so much of the time, they are highly motivated to find solutions. There are two actions they could take:

“(1.) Go to the Pilates for Life Web site and complete a short assessment to help them determine whether Pilates is right for them.

(2.) Call Judy to talk about how Pilates might help them.”

Putting It All Together

Once you complete Steps 1 through 6, you have all the pieces of your marketing message. The very last thing to do is to write it using “you” instead of “the customer” so it speaks to your customer in a personal way.

You may also want to do some light editing to make sure the separate elements flow well as a single written piece.

Bottom Line

I see so many small business owners struggle with creating a strong, to the point marketing message that inspires customers to take action. The Customer Focused story, in my experience, is a common sense, straight forward solution to this problem.
About The Author
Judy Murdoch helps small business owners create low-cost, effective marketing campaigns using word-of-mouth referrals, guerrilla marketing activities, and five-star strategic alliances. Download a free copy of the workbook, “Where Does it Hurt? Marketíng Solutions to the problems that Drive Your Customers Crazy!” . You can contact Judy at             303-475-2015 begin_of_the_skype_highlighting 303-475-2015 end_of_the_skype_highlighting or judy@judymurdoch.com .

Search engine optimized on a specific keyword phrase, linkbait comes in two flavors: specific, helpful, useful content written by an authority in a niche market or content that will incite discussion and sometimes argument on a niche subject. Either way, linkbait articles attract visitors to your website.

Here’s the difference. Your content is supposed to generate links from other websites, right?. That is the goal. You want people to like or hate your article/post/rant enough to write about it on their website and post with that follow-up a link back to your site and page of where the content is sitting. This is basic viral marketing in that visitors don’t just read your material, but webmasters who find you are either riled up enough to rant about your post/article on their website or love it enough so that they quote it and refer to it. This becomes a never-ending source of links back to your site.

What happens with backlinks or one-way links from other sites? The search engines keep a count of how many sites link back to your website giving you love and higher listings in their search engines which translates to more traffíc for your website. This form of viral marketing is used successfully by many; however, a lot of webmasters are overlooking this very easy method to boost their natural search engine listings. Natural search engine listings are the ones you don’t pay for, that help your website naturally improve and hang around in search engines for long periods of time.

Looking at linkbait, there are essentially a few different types. Let’s go through those, and then look at the best, always guaranteed to attract forms that have been used since the term was invented.

Informational: If you provide information that educates and informs your readership, they will always return and use it as reference. Copyblogger and Problogger often provide these types of articles.

News: Keeping up with the breaking news on the web and around the world is followed by readers who want to know, in capsule form, what’s happening.

Humor: Funny stories, bizarre pictures or videos, cartoons and jokes are always a wínner. People love a chuckle and references or collections of these are always a traffic attractor.

Controversy: Rant and rave on something or someone in a negative fashion and people will love to stop by and dispute your view. It will always yield a ton of attention. Writing something unpopular gets and keeps readers who want to air their views on your views. They will also rant about your unpopular views on their sites and link back to yours so that others can follow suit.

Resource: One of the best forms of linkbait is building a resource líst. A good líst will not only be indexed and listed, but will be passed by word of mouth and links on other sites. It creates a great deal of credibility for you and your website in a particular niche, and will become a reference work. Creating a niche specific líst is an invaluable resource for people in that particular realm, and will make your readership loyal. If you have a great resource page, it is literally gold. You can have hundreds of other pages of content, but what will steadily attract people and cause them to return and refer others is a good resource in their niche.

One of the best examples of the resource type of linkbait is Smashing Magazine, a blog devoted to nothing but lists of resources that draws a continual stream of visitors and is referred to by all who visit. It has everything and is not only an extremely interesting read, but one of the best resource link sites around. As a result, folks quote it, refer to it, use and love it. The resource lists are quality content, and that’s the big difference between success and failure in this form of marketing. If you create a lousy linkbait article, it will fail. Further, your credibility will suffer. First impressions count on the web and with only nine seconds to convince the arriving traffic that you are worthy of them sticking around, you need to deliver quality content, astounding resource lists and consistent high levels of content that is valuable and entertaining.

All in all, you really need only remember one thing when starting this type of marketing campaign: provide quality content that is useful, interesting and entertaining. Deliver it in a professional style and make it as user-friendly as possible. Optimize for search engines, and folks will find you. Allow for comments on your material and traffic will come.

About The Author
Real Estate Hyper Links is a New York search engine marketing firm specializing in various techniques to achieve higher search engine rankings faster than normal search engine optimization campaigns for real estate companies

That’s a question that comes up often in discussions with clients, but perhaps the idea hasn’t crossed your mind. Why would any company need more than one website? Not to be glib but the answer is as many as you need, but how many is that?

If you’re a large corporation, it is fairly obvious that you need a separate site for each brand you offer, and a separate site for corporate background material and perhaps investor information.

But what if you’re a small or medium-sized company with a limited number of products or services? Then the question becomes, do your products relate to one another? Does one item flow into the next? Is your audience for each product or service the same? And what about totally different audiences for the same product: audiences that need to be approached with totally different tactics? And then there are special circumstances like new product launches, time sensitive marketing campaigns, and limited availability offers?

Mini Campaign Websites and Alternative Marketing Websites are an effective method of enhancing your marketing efforts and targeting optional audiences you wouldn’t have otherwise reached using your traditional sales marketing approach.

7 Tactical Reasons To Use Campaign Websites

1. Focus Your Presentation: eliminate distraction and non relevant clutter.

It is human nature to want to get your money’s worth, but when it comes to website marketing this can be counter-productive. Wanting to cram everything you provide into one website aimed, or more to the point not aimed, at every interested audience only creates clutter and confusion. Forcing visitors to sift through reams of material only creates frustration and irritation, and with a click of a mouse they’re off to the next competitor listed on their favorite search engine before they even get to your relevant information.

A campaign or brand specific website allows you to get right to the point. Greet your targeted audience with a signature video Web-host supported by appropriate images and text. If a lot of text material is required, then have it turned it into an audio presentation so the material is made more accessible, understandable, and easy to absorb.

A focused brand or campaign site shortens the sales cycle by making what you provide clear and distinct; it provides visitors with the sense that you are both competent and innovative in what you do and how you do it.

2. Use Alternative Tactics: experiment with non traditional campaign and sales’ approaches.

Most companies follow a consistent sales approach that they have found successful. This is both a good thing and a bad thing: following a plan that has worked in the past aimed at your traditional customer base makes sense, except that it also limits you in reaching new audiences for your products and services.

There may be markets for what you provide that you haven’t ever thought of, or that you are afraid to approach because they conflict with your current methods, promotions, or initiatives.

Why give up on these potential customers when you can create an audience specific Web-presentation on a separate campaign website aimed specifically at that market. With a series of highly targeted websites you speak to the needs of specific audiences and at the same time insulate your regular clients from the alternative approaches.

In a highly competitive marketplace, your competition will be looking for every opportuníty to take advantage of markets you ignore. Don’t let them. You can get to them first and establish your company as the niche leader. All it takes is a little imagination, effort, and a budget to implement. This way you can have your cake and eat it too.

3. Create Urgency & Impact: campaign sites urge quick response, while creating a memorable impression.

Website visitors are always complaining how much time it takes them to search for and find the products and services they need. This often translates into complaints about download times, but the fact is, with the extensive availability of broadband, it’s not download times that frustrate people, it’s having to search through multiple pages and levels, in a hide-and-seek game to find what they want.

A campaign or brand-specific alternative marketing site gets right to the point and delivers the information or the promotíon referenced in your email, banner, and print ads, or television and radio commercials.

And if you use a signature video Web-host to deliver the information, you are making sure the presentation has impact; so even if a visitor doesn’t view everything, they at least get the core message in a way they won’t forget.

Your targeted marketing sales pitch won’t get watered-down by extraneous information that just gets in the way. Depending on how the site is constructed and what the marketing objectives are, a campaign specific website can create a sense of urgency by building in a time sensitive expiry date.

4. Target New & Alternative Audiences: create new markets for old products and services.

Not every audience for a product can be approached with the same tactics. Specific brand or campaign sites allow you to customize your approach for new or alternative audiences appealing to their specific lifestyles or behavior patterns.

If you’ve had experience running a sales staff or rep network, you know that salespeople who call on one specific market are rarely successful when asked to simultaneously call on another. Different markets require different approaches. Like a one-size-fits-all hat, it rarely fits anybody. Customize and isolate your approach to different markets, so you can speak directly to that market’s needs and attitudes.

The marketplace is often more innovative than the marketer in finding new ways to use old products; ways the manufacturer hadn’t realized existed. Ask your customers how they use your products and then go after that market with a direct campaign that takes advantage of that specific niche.

5. Isolate & Differentiate Brands: target specific audiences with specific tactics.

Companies that provide a large number of products or services often confuse potential customers by presenting far too many options and alternatives. The result is the Web-visitor doesn’t buy anything because they don’t want to purchase the wrong thing, or not get the best deal. Even if you get the sale, you may lose the customer because they made the wrong decision.

You want to provide prospects a limited number of distinct alternatives, just enough so they feel they have been given a choice, and don’t have to look elsewhere. But too much choice within the same product category creates buyer indecision. If a product or service is aimed at a particular market because it has specific features, create a separate website to sell it. Isolating a product line on a separate website allows you to create a distinct image and brand story for that offering.

6. Accelerate Comprehension & Shorten Sales Cycle: be clear, be understood, be direct, and sales will follow.

Campaign websites get right to the point. They present the marketing message quickly, and promptly direct people to take action without making them wade through mission statements and corporate histories that for campaign purposes just get in the way.

The longer it takes for someone to understand what the campaign is all about, the less likely they are to stick around long enough to make sense out of it. This is why we strongly recommend adding video and audio to the presentation. Video and audio allows you to say what needs to be said in the most understandable, persuasive, and memorable manner.

When it comes to website visitors you probably only have one shot at making a lasting impression, so don’t blow it by delivering a boring or confusing presentation.

7. Support Other Advertising Efforts: supplement other marketing material with engaging, viral presentations.

Campaign websites can function as landing sites and contact venues for print, television, radio, online video, banner, and display ads, as well as for articles, newsletters, and news releases.

By segregating your campaign site you can more easily track responses better than if the campaign material was integrated into your corporate site. Separating your campaign website from your main site allows you to experiment with marketing tactics aimed at new or alternative audiences, with approaches that may not be suitable for your regular site visitors. You may not even want your regular customers to know that it is your company that’s running the campaign, so people will regard it as something completely new.

A Final Word or Two

You’ve heard about the “Long Tail” and ‘niche markets’ but what have you done about it? So many companies sell the same product, the same way, to the same audience, that people no longer pay much attention. Look no further than the search engine optimization market, when was the last time you actually read something truly different, truly innovative about SEO? What makes one company’s promise of top ten ranking any different from the next? And if everyone who paid for optimization was in the top ten in their category, you’d have to redefine what the number ten means.

Today companies, especially small and medium sized companies, have to be different to be heard. They have to be bold and innovative and constantly try new approaches to reach their audiences.

By trying different tactics using different websites delivering alternative presentations, to alternative audiences you expand and build your business without the concern that these bold new approaches will negatively affect your more conservative existing clientele.
About The Author
Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit MRPwebmedia.com, 136Words.com, SonicPersonality.com, and CacheClosed.com. Contact at info@mrpwebmedia.com or telephone             (905) 764-1246 begin_of_the_skype_highlighting (905) 764-1246 end_of_the_skype_highlighting .

Recently, I tried to order a product we spotted at a trade show. It was perfect for our application so we did a Google search to find the manufacturer and a líst of dealers who sold the item.

Almost all the websites that distributed the product had proper contact information and invited people to call, which we did. After six frustrating phone calls to dealers we still hadn’t found anyone willing to answer the telephone. Since we had to leave a message almost everywhere we called, we decided to try California even though we are located in the east, and it was far too early for any reasonable person to be at work.

We finally got in touch with a friendly salesperson in Boston, who was very helpful but unfortunately the company was out of stock. Despite not being able to fill the order, we kept their information on file because they were friendly, accommodating, and dealt with all our questions. They tried their best to meet our needs but if we would have ordered using their online system and found out later that the product was back-ordered we would have been very upset since we had a deadline to meet.

Next we reached the manufacturer who told us he was too busy to check if he had any stock, and maybe he could get back to us by four o’clock. Just as we were ready to give up, the phone rang; it was the owner of the California dealer, who had the product in stock, took the order, and shipped it out the same day.

Businesses, especially website businesses cannot run on autopilot; customers are people and they expect to be treated like human beings. Now it is not always possible to answer every phone call the minute someone calls, or to have every product in stock when people need it, but the more human interaction you can build into your website the better your sales will be. To paraphrase that old saying about horses, “you can lead search traffic to your website, but you can’t make them order.”

Why Should Anybody Buy From You?

Ask yourself this simple question: why should anybody buy anything from you? You probably aren’t the only company that sells your product or service, and even if you are, there are most likely substitutes available from competitors.

When potential customers find you on Google they are also finding all your competitors. So unless you sell a totally unique, non-fungible (non substitutable) product, service or brand that is also the lowest priced on the market, then you best give people some compelling reason to buy from you.

The product we were looking for was available from a dozen different website businesses, spread all over the United States and they all sold the same product at the same price. In the final analysis we purchased from the supplier that was the furthest distance away in a time zone three hours earlier than us; but we purchased from that supplier because we were able to talk to a someone who answered all our questions in a friendly, intelligent, and engaging manner.

It’s what used to be called customer service before businesses were turned over to database programmers, number crunchers, and search savants who think of human interaction as something to be avoided.

The Human Touch Creates Confidence and Sales

Websites are a very efficient method of lead generation and potential sales as long as you engage your audience with a presentation delivered by a real person who explains as much as possible about the things you sell, and how you sell them. And that includes things like delivery, which is one of the major complaints and points-of-contention that online customers have. Nobody likes surprises, especially when they cost time and money.

Web sales success has little to do with features, benefits, or technical advancements, in fact a barrage of features and specifications is just as likely to confuse visitors, and paralyze their purchase decision. The one tactic that overcomes this problem, that inspires confidence in your advice, trust in your ability to deliver, and convinces people to purchase, is information presented by a real human being.

You Can’t Always Handle Things Personally

Understanding you cannot always be available, the next best thing is Web video. A video provides a complete, consistent, error-free, professional presentation of the information you want customers to receive. Hiring, training, and managing staff is expensive, and their handling of customers is often unreliable, resulting in a negative impression of your company.

Lest We Forget Tricky Dick

And that brings me to the Web entrepreneur who thinks that they are so charming and persuasive that they are going to be their own Web-video host.

Anybody who studies audience behavior is familiar with the classic case of the 1960 Presidential debate between Nixon and Kennedy. Most people who listened to the debate on the radio thought Nixon won, while the people who watched on television thought Kennedy won. This was a seminal example of how auditory and visual performance influences content, impression and response.

This lesson has been well learned by politicians but has somehow escaped the attention of business leaders and Web entrepreneurs.

Human Motivational Optimization

Web entrepreneurs’ obsession with search optimization, and their fascination with technical solutions to human problems, has created an e-commerce environment that is decidedly remote and unfriendly. Sales are a motivational exercise in people-problem solving: people buy things that fulfill physical, emotional, and psychological needs. The answer is to adopt a Human Motivational Optimization approach to the presentation of your website material.

What is Human Motivational Optimization? It is a mindset used for designing Web experiences for human beings, not just search engine spiders.

Human Motivational Optimization For E-commerce

Let’s say you have an online business that sells clothing. The best way to display clothing is on a model who twists and turns so the audience can see the item from all sides, as well as how it hangs or drapes on a real person. A garment displayed flat looks like a rag, and just doesn’t do the product justice.

Even quality still photography doesn’t show how a garment looks when someone moves; and high quality fashion photography is more expensive than short fifteen to twenty second Web videos.

You can also add some professional voice-over narration that explains all the fabric details, design features and options available. A Web video fashion catalog is the most effective way to sell clothes online.

Perhaps you sell cosmetics. Another product ideally suited for Web video. Teaching visitors what products look best together based on particular facial features and coloring as well as different makeup styles for work, play, and evening are ideal opportunities to up-sell and build confidence in you and your products. Customer education is one of the best Web marketing tactics you can employ in order to distinguish yourself from the competition.

Not Every Product Is Sexy

Clothing and cosmetics are both high profile products, but let’s say you sell something that is not quite so sexy, something like sandpaper. Sandpaper is boring but, if you need an abrasive product, you better pick the right one or you’ll make a mess of whatever you are trying to build.

Teaching customers what products to use turns one-time buyers into long-term customers. When customers buy the wrong thing, they invariably blame the supplier, while suppliers that provide valuable purchase advice create a significant barrier to competition.

Even major box store retailers have learned that they cannot afford to have a bunch of part-timers helping customers. Best Buy has their Geek Squad and Apple Stores have their Geniuses.

Returns on electronics and computer equipment are too costly, and that goes double for online businesses where shipping is a factor. And that doesn’t take into account customer ill will created by the aggravation and frustration of being sold the wrong thing. Rather than being an expense, a professionally produced Web-video e-commerce catalog is actually a tactic that saves time and money, both in the sales process, and customer relations.

Web video engages audience attention; informs viewers of product advantages, details and options; and explains who should purchase, as well as who shouldn’t. It educates people on how to get the most out of what you sell, and it does it in the most compelling and memorable manner. It establishes a trust-based relationship with clients and that is something competitors cannot overcome with high pressure, price-slashing tactics.

The Geeks are Killing Your Business

Today we have a generation of entrepreneurs trained in highly specialized technical areas like search engine optimization, database development, statistical analysis, and Web-based programming. All of these disciplines view business, even marketing, advertising and public relations as if they are somehow quantifiable, scientific disciplines that can be measured and managed without consideration of that messy notion called human nature.

The biggest problem in business is dealing with people, and just because your business is Web-based, doesn’t mean people no longer count.

We know ‘if you build it, they will come’ is not a viable marketing strategy, and the idea ‘if they find you, they will buy‘ is just as wrong. Start thinking in terms of Human Motivational Optimization: start designing websites for people, not search engines.
About The Author
Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit MRPwebmedia.com, 136Words.com and SonicPersonality.com. Contact at info@mrpwebmedia.com or telephone             (905) 764-1246 begin_of_the_skype_highlighting (905) 764-1246 end_of_the_skype_highlighting .